Jill is in the process of conducting conversion rate optimisation (CRO) for their business, Stovesy. Jill understands that the first step in the CRO process is to identify opportunities on Stovesy’s site and app. Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of quantitative research when it comes to CRO?
- Brand insights
- Data insights
- Competitive insights
- User insights