What’s an action that omnichannel customers take when deciding to make a purchase?
- Omnichannel customers interact with a product or service at the shop versus digitally
- Omnichannel customers make purchases in-store only and account for disproportionately more sales
- Omnichannel customers make purchases in silos, either online or in-person
- Omnichannel customers interact with a product or service digitally multiple times before purchasing